At our process improvement conference held at the RAF Museum Cosford, the theme of process improvement and process maturity proved very interesting and stimulating for all attendees.

C I Systems discussed the issues that drive organisations along the road to process maturity. Initially ensuring that processes are documented and compliant to the regulations of your industry and sector, benefits such as consistent delivery of services and improved customer relations were being achieved.

With change being forced on organisations by new technologies and government initiatives, process improvement and efficiency gains are being achieved with the introduction of process measurement. South Gloucestershire's informative presentation outlined the requirements and issues facing government orgainsations and how their projects have achieved national recognition by adopting the right approach to process improvement.

Fully integrated, managed environments, where process information is live and data is delivered as usable information has led to many benefits for Tyco Fire and Integrated Solutions. Wayne Hepworth outlined the approaches taken, the integration of process management and Six Sigma and how the strategy for a global business can benefit from these methods and techniques.

Working with Street Cleansing at LB Merton, we have re-engineered the residential roads street cleaning operation. Once the changes have been implemented potential efficiency gains will provide savings of over £200k per annum.

The re-engineered processes meet the conflicting requirements of achieving BV199 (the outcomes) and cleaning every street every week (the activity promised by the local councillors).

Reaction to the proposals have been met with universal satisfaction from all parties.

Corporate information Systems continue to deliver the procedures manuals. Users of the manuals include:

•  St Helens
•  Calderdale
•  Bolton
•  Chorley

Corporate Information Systems have recently supported the councils above by providing a complete procedures guide, using Protos, for all  

•  Council Tax
•  NNDR and
•  Housing Benefits procedures

For more information on this cost effective way of having on-line procedures, and the basis for your process improvement projects, follow the email links below.

Leicestershire CC have installed an Enterprise version of Protos for their e-government team. This has enabled all processes to be modelled for the re-engineered front office, with studies taken on the use of key data and documents and the need for systems integration between front office and back office processes.

The consultants of C I Systems have worked closely with the project team in developing consistent modelling methods in line with the objectives of the project.

Douglas Council, on the Isle of Man, have recently purchased an Enterprise version of Protos to work across all departments of the council.

C I Systems will be working with the council to train key personnel in the issues of Process modelling and the utilisation of Protos. We will also be delivering process improvement projects on a number of key processes which impact across all council departments. These will include streamlining payroll and the purchasing processes.